Choose by report scope
Confirm that the selected test addresses your actual question. A pharmacogenetic report, wellness DNA report, predisposition test, and microbiome test provide different information.
How it works
Choose the appropriate test, receive the collection kit, follow the instructions, return the sample to the stated laboratory, and receive your report after processing. The exact sample type, activation steps, and turnaround time depend on the product ordered.
At a glance
The broad process is similar across products, but the collection method, laboratory, report format, and expected processing time can differ.
Confirm that the selected test addresses your actual question. A pharmacogenetic report, wellness DNA report, predisposition test, and microbiome test provide different information.
DNA tests commonly use an oral or cheek-swab collection, while a gut microbiome test uses a stool sample. Always follow the instructions included with your specific kit.
Laboratory turnaround begins after an acceptable sample reaches the correct laboratory, not when the order is placed or when the kit is delivered.
Before checkout
The first decision is not how to collect the sample. It is whether the product’s report matches the question you are trying to answer.
The complete sequence
These steps apply to most online orders. Product-specific instructions always take priority.
Read the product description and choose according to report scope—not price or test name alone. Contact support before ordering when you are uncertain about product coverage.
Enter an accurate delivery address and contact information. Review the final cost, consent requirements, shipping method, and relevant refund terms before payment.
Check that the package matches the test ordered and contains the expected collection materials. Contact support before collecting if anything is damaged, missing, or unclear.
Some products require the customer to activate or register the kit through a laboratory portal. Complete that step before returning the sample when the instructions require it.
Follow the collection, labelling, packaging, storage, and return instructions exactly. Use the return address provided with the specific kit.
Reports are generally delivered electronically or through a laboratory portal. Review the report’s scope and limitations before using it in a health, medication, or nutrition discussion.
Collection paths
Do not assume that the preparation and return steps are interchangeable.
Many health and lifestyle DNA tests use a non-invasive oral or cheek-swab sample. The exact device and preparation steps depend on the selected product.
The gut microbiome test uses a stool sample. The report reflects the submitted sample and may include information about bacterial composition and dietary considerations.
Timing
Shipping time is separate. These estimates start after the correct laboratory receives an acceptable sample and all required information.
| Test | Sample or process note | Estimated laboratory turnaround |
|---|---|---|
| Caffeine Sensitivity DNA Test | Kit-based DNA collection | 5–7 working days |
| Alcohol Metabolism DNA Test | Kit-based DNA collection | 5–7 working days |
| Longevity Test | Kit-based DNA collection | 5–7 working days |
| DNA Methylation Test | Oral-swab collection | Approximately 10 days |
| Genetic Predisposition Disease Test | Swab sample | 14–21 working days |
| Gut Microbiome Test | At-home stool sample | 15–20 working days |
| KnowYourself DNA Test | Portal activation and portal-based status/results may apply | 30–45 working days |
Processing times are estimates and can change. Recollection, quality-control review, missing activation or consent, incomplete information, holidays, or laboratory workload may extend the timeline.
After laboratory receipt
The laboratory checks the sample and associated information before analysis. A sample may be delayed or rejected when it is incorrectly labelled, contaminated, damaged, insufficient, expired, returned to the wrong address, or missing required activation or consent.
When a sample cannot be processed, the next step depends on the reason. A recollection may be arranged. Additional kit, shipping, or repeat-testing fees may apply when the issue results from collection, storage, labelling, or another cause outside laboratory control.
A pharmacogenetic result is one part of a medication decision. The prescribing professional may also consider diagnosis, symptoms, dose, age, kidney or liver function, pregnancy, allergies, interactions, other medicines, and clinical history.
A microbiome result is an educational snapshot of the submitted sample. Diet, recent antibiotics, illness, travel, routine, and other factors may affect the microbiome. Persistent or concerning symptoms should be discussed with a qualified healthcare professional.
Frequently asked questions
Review the product page and kit instructions whenever a general answer differs from a product-specific requirement.
It begins after the correct laboratory receives an acceptable sample and any required consent, activation, participant information, and payment are complete. Kit delivery and sample-return transit are separate.
No. Many DNA tests use an oral or cheek swab, but the gut microbiome test uses a stool sample. Use only the sample type and materials supplied for the product ordered.
Do not assume it is included. Review the checkout, product information, and kit instructions. Return arrangements and costs may vary by product and laboratory.
No. Different tests may use different laboratories or return locations. Always use the address supplied with the specific kit.
Support or the laboratory will explain whether recollection is required. Fees may depend on why the sample could not be processed and the terms of the selected test.
Reports are generally provided electronically. Some products use a laboratory portal for kit activation, status updates, and report access. Follow the instructions supplied with your product.
Do not start, stop, replace, or change the dose of a prescription based only on the report. Discuss medication-related findings with the prescribing doctor or pharmacist.
The general order-and-return process is available across Canada, but delivery and return timing may differ for remote, northern, or hard-to-service locations. Review shipping details before ordering.
Related pages
These pages cover the main decisions before checkout and sample collection.
Ready to continue?
Review the product scope, sample method, full checkout cost, and expected laboratory timeline before placing the order.
Include the test name, your province or territory, whether an order has already been placed, and whether your question concerns delivery, collection, sample return, or report access.