Effective date: July 1, 2026
Pharmacogenetic Testing Canada respects your privacy and recognizes that genetic, health-related, sample, and testing information may be sensitive.
This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit pharmacogenetictesting.ca, place an order, contact customer support, register a kit, submit a sample, or receive testing services.
By using this website or ordering a service, you acknowledge the information-handling practices described below.
The information collected depends on how you interact with our website and services.
We may collect:
Your name
Email address
Telephone number
Billing address
Shipping address
Account details
Communication preferences
Customer-support correspondence
When you place an order, we may collect:
Order number
Product or service purchased
Purchase date
Payment status
Delivery method
Tracking information
Refund or replacement history
Order-related communications
Payments may be handled by an independent payment provider. Pharmacogenetic Testing Canada generally does not receive or store complete payment-card numbers.
Depending on the service ordered, we may collect or process:
Kit registration details
Sample identification numbers
Collection information
Consent forms
Requisitions or submission forms
Relevant information supplied for testing
Laboratory status updates
Pharmacogenetic test results
Reports
Information needed to match a sample to an order
Customers should provide only information reasonably required to complete the requested service.
Certain information may be collected automatically when you use the website, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of access
Website interactions
Cookie and session identifiers
General location derived from technical information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
We may use collected information to:
Process and fulfil orders
Ship testing kits
Register returned samples
Coordinate laboratory analysis
Match samples with customer orders
Review consent and submission documents
Provide order and sample-status updates
Deliver results through the reseller process
Respond to customer questions
Process eligible refunds or replacements
Investigate shipping or sample concerns
Maintain website security
Detect fraud or misuse
Improve website performance
Maintain transaction and accounting records
Meet legal, contractual, laboratory, and security obligations
Enforce our policies and protect our rights
Aggregated or anonymized information may be used to understand service performance and improve website operations.
Consent may be provided when you:
Submit information through the website
Place an order
Register a testing kit
Complete a consent form
Submit a sample
Contact customer support
Request a testing service
Agree to receive optional communications
Some testing services cannot be completed without the required information and consent.
Where permitted, consent may be withdrawn by contacting us. Withdrawing consent may prevent us from completing an active order, processing a sample, or delivering a report.
Certain information may still need to be retained for legal, laboratory, accounting, fraud-prevention, or record-keeping purposes.
Pharmacogenetic testing may involve information relating to genetic variants and how a person may process or respond to certain medications.
This information may be considered sensitive and is handled only for purposes connected with:
The ordered testing service
Laboratory analysis
Report preparation
Customer support
Quality control
Legal or record-keeping requirements
Customers should not provide genetic or health information that is unrelated to the ordered service.
Pharmacogenetic results do not replace diagnosis, prescribing decisions, or medical care from a qualified healthcare professional.
Some tests require completed consent forms, requisitions, identity information, or additional authorization before laboratory processing can begin.
Customers are responsible for:
Completing required forms accurately
Confirming that they are authorized to submit the sample
Matching forms to the correct order and sample
Providing requested information
Responding to requests for missing documentation
A sample may be placed on hold or rejected when required information is missing, incomplete, unreadable, or inconsistent.
Time spent resolving documentation problems is outside the stated laboratory turnaround period.
Pharmacogenetic Testing Canada may act as a reseller, coordinator, or customer-service provider rather than the laboratory performing the analysis.
Information required to complete the ordered service may be shared with an independent laboratory or testing provider.
This information may include:
Sample identifiers
Kit registration details
Consent forms
Requisition information
Testing instructions
Relevant order details
Information required to prepare a report
Results are delivered through the reseller process. Customers should follow the instructions provided with the order for receiving or accessing reports.
Independent laboratories may maintain separate privacy, security, quality-control, and information-retention practices.
We may share necessary information with organizations that assist us in operating the website and providing testing services.
These organizations may include:
Independent laboratories
Testing-kit suppliers
Shipping carriers
Payment processors
Website hosting providers
Email and communications platforms
Customer-support systems
Analytics providers
Information-security providers
Fraud-prevention services
Accounting and professional advisers
Service providers should receive only the information reasonably required to perform their assigned functions.
We may disclose information when we reasonably believe it is necessary to:
Comply with a law, court order, or lawful government request
Investigate suspected fraud
Protect a person’s safety
Enforce our policies or agreements
Protect customers, systems, or business operations
Establish, exercise, or defend a legal claim
Information may also be transferred as part of a sale, merger, restructuring, financing, or transfer of business assets, subject to applicable requirements.
Payments may be processed by an independent payment provider.
The payment provider may collect:
Cardholder name
Payment-card information
Billing address
Transaction details
Fraud-screening information
Pharmacogenetic Testing Canada generally receives confirmation that payment was approved or declined but may not receive the complete payment-card number.
Payment providers handle information according to their own privacy and security practices.
The website may use cookies and related technologies to:
Support website functions
Maintain shopping-cart activity
Remember preferences
Measure website traffic
Improve performance
Detect misuse
Support analytics or marketing where permitted
You may be able to block or delete cookies through your browser settings. Some website functions may not operate correctly when necessary cookies are disabled.
Where permitted, we may send optional promotional emails, product information, or service announcements.
You may unsubscribe from promotional messages by using the unsubscribe method included in the communication or by contacting us.
You may still receive transactional communications relating to:
Active orders
Shipping
Sample receipt
Missing documentation
Re-testing
Reports
Refunds
Account or security matters
Information may be retained for as long as reasonably necessary to:
Complete the ordered testing service
Maintain transaction records
Provide customer support
Meet laboratory requirements
Resolve disputes
Prevent fraud
Comply with tax, accounting, contractual, or legal obligations
Different categories of information may be retained for different periods.
When information is no longer required, it may be deleted, anonymized, or securely archived.
Independent laboratories and service providers may apply their own retention schedules.
We use reasonable administrative, technical, and organizational safeguards intended to protect information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
Safeguards may include access controls, secure systems, internal procedures, and service-provider requirements.
No website, database, email system, or electronic transmission can be guaranteed to be completely secure.
Customers should protect account details, order numbers, passwords, and report-access information.
Some service providers, systems, or laboratories may store or process information outside the customer’s province or outside Canada.
When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.
We take reasonable steps to work with service providers that use appropriate safeguards for the information they process.
You may contact us to request access to personal information under our control or to ask that inaccurate information be corrected.
We may need to verify your identity before completing a request.
Access may be limited where permitted or required, including where disclosure could:
Reveal another person’s information
Affect an investigation
Breach legal privilege
Conflict with a legal requirement
Create a safety or security risk
Expose confidential business information
You may request deletion of eligible personal information or withdrawal of consent where applicable.
Some information may need to be retained to:
Complete an active order
Maintain laboratory or transaction records
Resolve a dispute
Prevent fraud
Meet legal or accounting obligations
Establish or defend a legal claim
Withdrawing consent may make it impossible to continue providing certain testing services.
The website and online purchasing process are intended for adults.
We do not knowingly collect personal information online directly from children without appropriate authorization.
A test involving a minor or another person should be ordered only by someone legally authorized to provide the required consent and information.
Laboratory turnaround time starts only after the sample has reached the laboratory and has been accepted for processing.
The following periods are not included in laboratory turnaround estimates:
Initial delivery of the testing kit
Time taken to collect a sample
Return shipping
Carrier delays
Laboratory intake
Missing-form resolution
Replacement-sample collection
Re-testing
Shipping delays are outside laboratory turnaround time.
Some samples may fail or require another collection. Information relating to the failure, replacement kit, or re-testing request may be retained as part of the order record.
Some specialized testing services may require additional consent, documentation, collection procedures, or handling.
Where a prenatal testing service is offered or ordered, the sample must be returned using the instructions included inside the prenatal kit.
General website instructions, standard packaging, or directions from another test must not be substituted for the prenatal-kit instructions.
The website may include links to websites operated by other organizations.
Pharmacogenetic Testing Canada is not responsible for the content, privacy practices, security, or cookies used by third-party websites.
Customers should review the applicable privacy policy before providing information to another website.
We may revise this Privacy Policy to reflect changes in our services, technology, providers, or responsibilities.
The updated version will be posted on this page with a revised effective date.
Continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable requirements.
Questions or requests concerning this Privacy Policy may be directed to:
Pharmacogenetic Testing Canada
Email: info@pharmacogenetictesting.ca
Phone: +1 (844) 822-2211
You may also review our Shipping Policy and Return Policy.
